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Return to Repair

Return to Repair was idealised by designer, Tamika Sewell, when facing questions about how brands can work with customers to help with extending the life of their fashion products. How can we help and support our customer in this process? Is there a way we can help our customers to extend the life of their garments? If we can find a workable solution, will customers be less inclined to replace their clothing as soon as it is worn? These are all questions that Tamika set out answer in the Return to Repair initiative.

Return to Repair is a system we are implementing in our business to enable our customers to return their garments to us for repair. Whether they are torn, ripped, missing buttons or have a broken zipper – we are offering our customers the option to send their garments back to us for repair.

RETURN TO REPAIR

STEP 1

Go to our online store and find the product 'Return to Repair'.

SHOP RETURN TO REPAIR

RETURN TO REPAIR

STEP 2

Select the type of repair needed and the garment that you are wanting to have repaired. Add to cart and proceed with checking out.

RETURN TO REPAIR

STEP 3

Once your order is processed, we will email you within 48 business hours with a shipping label.

Package up your garment, attach the provided shipping label, and drop off at your local post office.

RETURN TO REPAIR

STEP 4

Once we receive your package, we will begin with the repair of your loved aurei lúa garment.

return to repair

step 5

Once we have completed the repair, your garment will be posted back to you. Please allow 2-3 weeks for this process to occur.

Need help?

Frequently Asked Questions

return to repAIR